SAP Service and Asset Manager
SAP Service and Asset Manager is a mobile application designed to provide field service and maintenance teams with a powerful tool. The main objectives of this app are to optimize service and maintenance processes, improve the efficiency and productivity of employees and increase plant availability.
Main functions of SAP Service and Asset Manager
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Mobile access:
- Employees can access important information anytime and anywhere, even without an internet connection. Synchronization takes place as soon as a connection is available.
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Order and work management:
- Plant and order information is provided in real time.
- Functions for creating, editing and updating work orders and work plans are integrated.
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Checklists and inspections:
- Simplified recording of inspection results thanks to predefined checklists.
- Support for different inspection types and methods.
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Inventory management:
- Management of stock levels and spare parts.
- Real-time updates on the stock and availability of materials.
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Time recording:
- Employees can record their working times directly and add them to orders.
- Support for tracking working hours and expenses.
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User-friendly interface:
- An intuitive user interface that is tailored to the needs of field service technicians.
- Easy navigation and operation, even for less tech-savvy users.
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Integration with other SAP solutions:
- Direct integration with SAP S/4HANA and SAP ERP.
- Support for SAP Intelligent Asset Management to provide comprehensive insights into asset performance.
Usage scenarios
- Maintenance: Planning, execution and documentation of maintenance work on machines and systems.
- Field service: Supporting field service technicians with installation, repair and maintenance work.
- Asset management: Management and optimization of plant life cycles to maximize the return on investment.
SAP Service and Asset Manager offers a variety of use cases
Description:
Companies can efficiently schedule and perform regular maintenance to minimize downtime and maximize equipment uptime.
Details:
- Planned maintenance: Creation and assignment of maintenance orders based on predefined maintenance plans.
- Preventive maintenance: carrying out inspections and preventive maintenance measures to prevent potential breakdowns.
Description:
Field service technicians can manage their daily tasks, including installation, repair and maintenance of customer equipment.
Details:
- Work order management: Direct access to work orders, customer information and system data on site.
- Real-time communication: Technicians can share updates and information in real time with their team and the central systems.
Description:
Enables rapid response to unplanned outages or disruptions to minimize recovery times.
Details:
- Fault diagnosis: Access to historical data and diagnostic tools to quickly identify problems.
- Emergency response: Immediate creation of emergency orders and coordination of required resources.
Description:
Manage and optimize your stocks of spare parts and materials to ensure that the right parts are always available.
Details:
- Inventory tracking: Real-time overview of stock levels and availability of materials.
- Order management: Automatic generation of orders when stocks are low.
Description:
Carrying out regular inspections and audits for quality assurance and compliance with legal regulations.
Details:
- Checklists: Use of predefined checklists to standardize inspection processes.
- Documentation: Recording and documentation of inspection results directly in the app.
Description:
Enables accurate recording of working hours and effort for various tasks and work orders.
Details:
- Time recording: Direct entry of working times by technicians on site.
- Cost control: Tracking of recorded times and costs in relation to work orders and projects.
Beschreibung:
Techniker und Führungskräfte erhalten wichtige Benachrichtigungen und können Berichte direkt über mobile Geräte abrufen.
Details:
- Echtzeit-Benachrichtigungen: Sofortige Benachrichtigungen über neue Arbeitsaufträge, Statusänderungen und kritische Ereignisse.
- Berichterstellung: Zugriff auf standardisierte Berichte und Datenanalysen zur Leistungsbewertung und Entscheidungsfindung.
Description:
Use real-time data from IoT sensors to monitor system statuses and trigger maintenance measures.
Details:
- Condition monitoring: Monitoring of sensor data such as temperature, pressure and vibrations.
- Automated measures: Triggering of maintenance jobs based on predefined thresholds and anomalies.
Conclusion on SAP Service and Asset Manager
SAP Service and Asset Manager offers a comprehensive solution for the management of service and maintenance processes. With its mobile and user-friendly interface, it facilitates the daily work of field staff and maintenance teams and makes a significant contribution to increasing the efficiency and quality of services.
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