Application Management Services (AMS)
Your system. Our job. 24/7.
With its managed services approach, Fink IT-Solutions offers comprehensive support for your IT landscape from strategy and planning to stable operation.
Our certified AMS teams take responsibility for your SAP, OpenText, Neptune and cloud solutions – ensuring that your system is running smoothly before you even notice that something is wrong.
Stability, performance and predictable costs – that's AMS à la Fink IT-Solutions from Germany.
Challenge for your company
- High operating costs due to lack of transparency and unclear responsibilities
- Support bottlenecks, lack of expertise or dependence on individuals
- Security risks due to irregular updates and lack of governance
- Uncoordinated release changes or unclear change processes
- High effort involved in integrating SAP, OpenText and cloud systems
Our solution – Managed Services with method
We take overall responsibility for the operation and further development of your systems – modular, scalable and in accordance with recognized standards.
Our service managers control all operational and strategic processes.
We provide proactive monitoring, coordinate change and release management, carry out updates and patches securely and ensure transparency in terms of costs, tickets and performance.
Our teams are SAP and OpenText certified and work according to ITIL V4 to operate your systems stably and efficiently at the enterprise level.
How we work with you
- Analysis & Setup – Definition of service requirements, SLAs, system landscape and support levels (Bronze, Silver, Gold, Platinum).
- Monitoring & Operation – Ongoing monitoring and control of your SAP, OpenText and cloud environments.
- Incident & Change Management – Structured handling of incidents, changes and releases.
- Reporting & Optimization – Monthly KPI analyses, performance reports and recommendations for action.
Our services at a glance
Comprehensive operation, support and further development of your SAP and OpenText systems.
We support both SAP ECC and SAP S/4HANA – including all central business processes:
- SAP Financials (FI, CO)
- SAP Procurement (MM, Ariba)
- SAP Sales (SD, CX)
- SAP Maintenance (EAM, PM)
- SAP Supply Chain (EWM, CS, PP, QM)
In addition, we take care of the operation of:
- SAP Business Technology Platform (BTP)
- OpenText Archive & Extended ECM (xECM)
- Neptune DXP (low-code environments)
Our AMS services:
- Incident, problem & change management
- Release & transport coordination
- SAP job monitoring & interface monitoring
- Knowledge base & ticket management
- Training & 2nd/3rd level support
Complete operational responsibility for OpenText environments:
- Archive & Document Pipeline
- OTDS & Content Server
- Viewer, OCR & AppWorks
- CCE (StreamServe)
- OpenText TCP & Clients
We take care of patches, updates, monitoring and integration with SAP systems, including compliance and audit security.
- Application support for SAP ECC & S/4HANA
- Application support for OpenText Content Server & Clients
- Application support for Neptune DXP
- Monitoring, ticket processing and release coordination
- SLA-compliant reporting and continuous improvement of service quality.
Fink IT-Solutions offers customized service packages:
Bronze: Basic support (e.g., for development systems)
Silver: Standard support (for test or QA systems)
Gold: Full operation with monitoring & extended SLAs
Platinum: Premium operation with 24/7 on-call service and prioritized incident management
- Service Manager: central control and SLA responsibility
- Monitoring: continuous monitoring of SAP, BTP and OpenText systems
- Incident Management: fast and sustainable problem resolution
- Change Management: structured release planning and update coordination
- On-Call Services: on-call service and 24/7 support
- Full Service: complete operation with proactive health checks and reporting
Your advantages at a glance
✅ Holistic operation of SAP ECC, S/4HANA, BTP & OpenText
✅ Technical support for finance, procurement, sales, maintenance & supply chain
✅ Proactive monitoring and secure change management
✅ Scalable service packages from Bronze to Platinum
✅ 24/7 availability and transparent service costs
Why Fink IT-Solutions?
We don't just operate systems – we develop them further.
FINK IT Solutions combines technical excellence, process understanding and service expertise.
Our teams have SAP and OpenText certifications, experience in Neptune low-code projects and expertise in hybrid cloud operations (SAP BTP, S/4HANA Private & Public Cloud).
Fink IT-Solutions Managed Services – your guarantee for stable systems, predictable costs and sustainable performance.
